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- Frequently Asked Questions
Frequently Asked Questions
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- 【Hotel / Guest rooms】
Please tell me the size of the bed
Single bed size 195×100
Extra bed size 180×100 - 【Hotel / Guest rooms】
I would like to stay alone, do you have a single room?
Unfortunately, we do not have a single room type room.
The same applies to rooms for single occupancy.
Prices vary depending on the number o…Continue reading - 【Hotel / Guest rooms】
Please tell me the difference between the new building and the main building.
The main building opened in 1995 and the new building in 1999.
All rooms in the new building face the sea.
Rooms in the main building are fa…Continue reading - 【Hotel / Guest rooms】
If the room type is not specified, is there a high possibility that it will be on the mountain side?
During the season, there is a high possibility that you will get a room facing the mountain.
If there are no rooms available on the sea side…Continue reading - 【Hotel / Guest rooms】
Can I request a room on a higher floor?
We will register your request regarding the room as a request, but please understand that we may not be able to accommodate your request dep…Continue reading - 【Hotel / Guest rooms】
Can you see the sea from your room?
`` Tokashiku Marine Village'' is the only beachside location in Kerama Islands.
All rooms in the new building face the sea (ocean view).
Wes…Continue reading - 【Hotel / Guest rooms】
Can I extend my checkout?
If you wish to use your room after the normal check-out time (11:00), we will respond on the same day.
Please understand that you may not be…Continue reading - 【Hotel / Guest rooms】
How many days in advance can I make a reservation?
Reservation up to 1 year ahead is available.
Please contact us by phone or email.
Tel:098-987-2426(Reception hours 7:00 to 21:00)
Email addr…Continue reading - 【Hotel / Guest rooms】
What about eco-cleaning (simple cleaning) of the room when staying for consecutive nights?
If you wish to have your room eco-cleaned (simple cleaning), please hang a tag on the outside of the door by 1:00 p.m.
bill:ECO cleaning, t…Continue reading - 【Hotel / Guest rooms】
What if I don't need to clean my room during consecutive stays?
If your room does not require cleaning, please hang a tag on the outside of the door by 1:00 p.m.
bill:do not wake me up.Please Don't Distu…Continue reading - 【Hotel / Guest rooms】
I would like the room to be cleaned during consecutive stays.
If you would like your room to be cleaned, please hang a cleaning tag outside the door by 1:00 p.m.
cleaning tag:Please clean it.Clean Up P…Continue reading - 【Hotel / Guest rooms】
Can I rent multiple room keys?
I am sorry.
There is only one room key per room.
Please be sure to leave your room key at the front desk when you go out.
*Front desk staf…Continue reading - 【Hotel / Guest rooms】
Can I make an extension phone call from my room?
Yes.Extension phone available.
■The front desk number is extension 9.
■The extension number to Marine Counter is 2000.
■To dial the extensi…Continue reading - 【Hotel / Guest rooms】
Can I make an outside call from my room?
Yes.External phone calls are available. (For a charge)
Press 0, then press the destination number. - 【Hotel / Guest rooms】
Could you give me a wake-up call?
Yes.We accept wake-up calls.
Please contact the front desk. (Extension Number 9) - 【Hotel / Guest rooms】
Can I use credit cards and electronic money?
Yes.The following credit cards and electronic money can be used.
Visa MASTER JCB American Express Diner’s Club SEASON DC UnionPay
PayPay R…Continue reading - 【Hotel / Guest rooms】
Do you have non-smoking rooms?
Unfortunately, all rooms are smoking rooms.
We do not have non-smoking rooms available, but we will deodorize your room if you wish.
Please …Continue reading - 【Hotel / Guest rooms】
Do you have smoking rooms?
All rooms are smoking rooms.
There is one smoking area in the courtyard other than the rooms. - 【Hotel / Guest rooms】
When does the cancellation fee start?
Cancellation fees will be charged from 3 days before your stay.
Cancellation fees are as follows.
■Three days before check-in:30%
■Two days…Continue reading - 【Hotel / Guest rooms】
What happens to cancellations if the ship is cancelled?
If the ship is cancelled, we will cancel your reservation free of charge.
We apologize for the inconvenience, but please contact us by phone…Continue reading - 【Hotel / Guest rooms】
Can you lay out a futon for me?
Japanese-style rooms have futons in the closet.
We apologize for the inconvenience, but we ask that you lay out your own futon. - 【Hotel / Guest rooms】
Can I check in late?
Check-in is available until 7pm.
Basically, reservations are made on plan that includes dinner and breakfast for one night.
There is a dinne…Continue reading - 【Hotel / Guest rooms】
Can I check in early?
If you wish to use your room before the regular check-in time, we will respond on the same day.
Unfortunately, we do not take advance reserv…Continue reading - 【Hotel / Guest rooms】
Please tell me the check-in and check-out times.
Check-in time is from 15:00 to 19:00 and check-out is from 11:00.
You can store your luggage at the front desk before check-in and after c…Continue reading - 【Hotel / Guest rooms】
May I leave these bags?
You can leave your luggage at the front desk before check-in and after check-out.
Please inquire at the time of arrival / departure.
Before…Continue reading - 【Hotel / Guest rooms】
Can I keep luggage sent by courier?
We will keep it until your arrival.
Please write the date of your stay and the name of the guest (in the case of a group, the name of the gr…Continue reading
Reservations/Inquiries
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098-987-2426