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Frequently Asked Questions
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Do you have indoor wear (yukata)?
Sleepwear is not available.Please understand.
The following amenities are available in all guest rooms.
【Room amenities goods】
Bath towel…Continue readingWhere is the front desk? Please let me know your response time
The front desk is located on the first floor of the hotel.(Extension Number 9)
Staff is always available from 7:00 to 21:00.
Please feel fre…Continue readingWhere is Marine Counter?
There is Marine Counter in the hotel courtyard.
We rent equipment and make reservations for various marine sports.
*The reception hours at …Continue readingWhat amenities are available for children and infants?
Unfortunately, we do not have amenities for children.Please understand.
Children on child rates (elementary school students) will receive th…Continue readingIs there a refrigerator?
All of our guest rooms have refrigerators.(Sky)
*There is no refrigeration function.
The following amenities are available in all guest ro…Continue readingI have an allergy, can you accommodate me?
We can accommodate allergies.
Please provide details of any allergies in advance when making your reservation.
Please contact us by phone or…Continue readingIs there a public bath?
Unfortunately, there is no public bath within this facility.
Please use the bathtub in your room.Please tell me how to access the hotel
To access Tokashiki Island, you need to take a ferry (70 minutes) or a high-speed boat (40 minutes) from Okinawa Main Island Tomari Port.
Ab…Continue readingDo you have a crib or futon for the baby?
Unfortunately, we do not have cribs or baby bedding available.
If you have small children, we recommend a Japanese-style room.
Additional fu…Continue readingCan I use it for a day trip?
Available for day trips.
Please note that it may not be available depending on the date.
We apologize for the inconvenience, but please feel…Continue readingCan I walk around the facility wearing slippers?
Please refrain from wearing slippers outside your room.
*Slippers are provided only in Western-style rooms.Please note that slippers are no…Continue readingPlease tell me how to store my valuables.
Unfortunately, we do not have a safe in the room.
Guests are welcome to leave their valuables at the front desk.
For day trip guests, pleas…Continue readingCan I extend my checkout?
If you wish to use your room after the normal check-out time (11:00), we will respond on the same day.
Please understand that you may not be…Continue readingDo you have bed guards?
Unfortunately, there is no bed guard.
There are Western-style and Japanese-style rooms, but if you have small children, we recommend a Japan…Continue readingDo you have strollers?
We rent strollers.
Please let us know in advance when making your reservation.Reservations are required.
*Limited quantity.It may be possib…Continue readingHow many days in advance can I make a reservation?
Reservation up to 1 year ahead is available.
Please contact us by phone or email.
Tel:098-987-2426(Reception hours 7:00 to 21:00)
Email addr…Continue readingWhat about eco-cleaning (simple cleaning) of the room when staying for consecutive nights?
If you wish to have your room eco-cleaned (simple cleaning), please hang a tag on the outside of the door by 1:00 p.m.
bill:ECO cleaning, t…Continue readingWhat if I don't need to clean my room during consecutive stays?
If your room does not require cleaning, please hang a tag on the outside of the door by 1:00 p.m.
bill:do not wake me up.Please Don't Distu…Continue readingI would like the room to be cleaned during consecutive stays.
If you would like your room to be cleaned, please hang a cleaning tag outside the door by 1:00 p.m.
cleaning tag:Please clean it.Clean Up P…Continue readingCan I rent multiple room keys?
I am sorry.
There is only one room key per room.
Please be sure to leave your room key at the front desk when you go out.
*Front desk staf…Continue readingCan I make an extension phone call from my room?
Yes.Extension phone available.
■The front desk number is extension 9.
■The extension number to Marine Counter is 2000.
■To dial the extensi…Continue readingCan I make an outside call from my room?
Yes.External phone calls are available. (For a charge)
Press 0, then press the destination number.Could you give me a wake-up call?
Yes.We accept wake-up calls.
Please contact the front desk. (Extension Number 9)Can I use credit cards and electronic money?
Yes.The following credit cards and electronic money can be used.
Visa MASTER JCB American Express Diner’s Club SEASON DC UnionPay
PayPay R…Continue readingDo you have alcohol?
Alcohol is served at the restaurant "Turtle" on the 1st floor.
*Restaurant opening hours may vary depending on the season.
We will inform y…Continue readingWhere is the dinner venue?
It is served at the restaurant "Turtle" on the 1st floor of the hotel.
*Restaurant opening hours may vary depending on the season.
At check…Continue readingWhere is the breakfast venue?
It is served at the restaurant "Turtle" on the 1st floor of the hotel.
*Restaurant opening hours may vary depending on the season.
At check…Continue readingCan I take out?
Please see below for details regarding the takeout menu of the restaurant "Turtle" in this facility.
■Takeout menu offered at “Turtle”
・Cur…Continue readingCan I have lunch?
Lunch is available at the restaurant "Turtle" on the first floor of the hotel.
Lunch 12:00 to 13:30(Last order 13:00)
*Depending on the sea…Continue readingCan I bring in food and drinks?
I am very sorry.
Please refrain from bringing food and drinks into the restaurant.
Please understand.
Reservations/Inquiries
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098-987-2426