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- Frequently Asked Questions
Frequently Asked Questions
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Do you have non-smoking rooms?
Unfortunately, all rooms are smoking rooms.
We do not have non-smoking rooms available, but we will deodorize your room if you wish.
Please …Continue readingDo you have an ice machine?
Yes.Ice machines are available free of charge.
There is an ice machine on the second floor of the main building, so please feel free to use …Continue readingAre there vending machines?
The types of vending machines and their locations are as follows.
■Soft drinks:Main building 2nd floor, courtyard
■Alcoholic beverages:Main…Continue readingDo you have smoking rooms?
All rooms are smoking rooms.
There is one smoking area in the courtyard other than the rooms.Is there a parking lot?
Please use the free parking lot in front of the hotel.
*The parking lot is for hotel guests only.
There is no height restriction as the par…Continue readingCan I send my luggage from the hotel?
Yes.The front desk handles all parcel delivery procedures.
Operation hours from 7:00 to 21:00
Yu-Pack(Cash on delivery/prepayment)
Yamato T…Continue readingDo you have a shop?Please tell me your business hours
Yes.There is a shop on the first floor.Opening Hours:From 8:30 to 21:00
Recommended souvenirs include Tokashiki Island's famous `` Tuna Je…Continue readingWhen does the cancellation fee start?
Cancellation fees will be charged from 3 days before your stay.
Cancellation fees are as follows.
■Three days before check-in:30%
■Two days…Continue readingWhat happens to cancellations if the ship is cancelled?
If the ship is cancelled, we will cancel your reservation free of charge.
We apologize for the inconvenience, but please contact us by phone…Continue readingCan you lay out a futon for me?
Japanese-style rooms have futons in the closet.
We apologize for the inconvenience, but we ask that you lay out your own futon.Please tell me the Wi-Fi password
Free wi-fi service is available in all rooms and area.
Available with your smart phone, tablet and wi-fi equipped device.
Connection setting…Continue readingCan I check in late?
Check-in is available until 7pm.
Basically, reservations are made on plan that includes dinner and breakfast for one night.
There is a dinne…Continue readingCan I check in early?
If you wish to use your room before the regular check-in time, we will respond on the same day.
Unfortunately, we do not take advance reserv…Continue readingPlease tell me the check-in and check-out times.
Check-in time is from 15:00 to 19:00 and check-out is from 11:00.
You can store your luggage at the front desk before check-in and after c…Continue readingMay I leave these bags?
You can leave your luggage at the front desk before check-in and after check-out.
Please inquire at the time of arrival / departure.
Before…Continue readingCan I keep luggage sent by courier?
We will keep it until your arrival.
Please write the date of your stay and the name of the guest (in the case of a group, the name of the gr…Continue reading
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Reservations/Inquiries
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